Report the Problem
Submit your work order directly to Miami Prime. Tell us what's happening and include photos or videos whenever possible.
ON-DEMAND TENANT CARE
Report Your Condo Maintenance Issue Directly to Us
Have a maintenance issue in your rental condo? Submit your work order directly to Miami Prime Management.
Tell us what's happening and we will coordinate to get it fixed.
We'll review the issue, contact them for approval, and help coordinate the service.
No payment is required to submit a work order.
You Report It. We Help Get It Handled.
When something goes wrong in your rental condo, you shouldn't have to manage endless calls between your landlord, Realtor, vendors, and technicians.
Miami Prime Management gives tenants one simple place to report condo maintenance issues.
Tell us what's happening. We'll gather the information we need, communicate directly with you when necessary, and contact the person responsible for approving the service.
Once authorized, we can help coordinate the appropriate vendor, scheduling, access, and repair follow-up.
Your landlord does not need to have a property management contract with Miami Prime for you to submit a work order.
How Tenant Care Works
Tell Us Who to Contact
Provide the contact information you have for your landlord, property owner, Realtor, or property manager. We'll contact the appropriate person regarding the issue and obtain authorization when required.
We Help Coordinate the Service
Once the service is authorized, Miami Prime can coordinate the appropriate next steps, including troubleshooting, vendors, technicians, scheduling, property access, and repair follow-up.
You report it. We help move it forward.
Condo Issues We Can Help Coordinate
Whether your A/C stops cooling, a toilet is leaking, or an appliance suddenly stops working, Tenant Care gives you one place to report the problem.
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Air Conditioning
A/C not cooling, thermostat problems, unusual noises, leaks, or other HVAC concerns.
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Plumbing & Water Leaks
Leaking faucets, toilet problems, clogged drains, plumbing issues, and water leaks.
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Appliances
Refrigerators, dishwashers, ovens, washers, dryers, and other appliance problems.
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Electrical Issues
Outlets, switches, lighting, electrical concerns, and other non-life-safety electrical issues.
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Move-Out Services
Get the condo ready before returning the keys. We can coordinate final repairs, touch-ups, maintenance items, cleaning, and other issues that should be addressed before move-out is completed.
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General Maintenance
Other repair, maintenance, or property-related issues affecting the rental condo.
Why Use Miami Prime Tenant Care?
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One Place to Report the Problem
Instead of trying to figure out who should handle the issue, submit it directly to Miami Prime.
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Speak Directly With Our Team
When necessary, we can speak directly with you to understand what's happening instead of passing messages back and forth through multiple people.
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Send Us Photos & Videos
Photos and videos can help us understand the problem faster and determine the appropriate next step.
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We Contact the Person Who Can Approve It
Give us your landlord, owner, Realtor, or property manager's information. We'll contact them regarding the requested service and obtain authorization when required.
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We Help Coordinate the Service
Once approved, Miami Prime can coordinate technicians, vendors, scheduling, access, and repair follow-up.
Who Pays for the Service?
There is no charge simply to submit a work order.
Submitting a work order does not automatically authorize a repair or create a charge.
Before paid work proceeds, Miami Prime will confirm the appropriate authorization and who will be responsible for payment.
Common Tenant Care Questions
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You can submit your issue directly to Miami Prime and provide the contact information you have for your landlord, property owner, Realtor, or property manager.
We'll contact the appropriate person regarding authorization when required.
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That's okay. Provide the information you have and we'll begin with that contact.
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Yes. Submit a work order describing what's happening. Include thermostat information, photos, or video when available. We'll review the information and help determine the appropriate next step.
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Submit the issue as soon as possible and include photos or video when it is safe to do so.
For an active or significant water leak, immediately contact your condo building's management, front desk, security, or appropriate emergency personnel to help prevent additional damage.
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Yes. We strongly encourage it.
Photos and videos may help us understand the issue faster and determine the appropriate vendor or technician.
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No. Submitting a work order does not automatically authorize repairs or charges.
When approval is required, Miami Prime will contact the appropriate person before paid work proceeds.
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That depends on the specific situation.
Before paid work proceeds, Miami Prime will confirm who is authorizing the service and who will be responsible for payment.
Serving Rental Condos Throughout Miami
Miami Prime Management provides on-demand condo service coordination throughout Miami-Dade and surrounding areas.
- South of 5th (SoFi)
- South Beach (SoBe)
- Brickell
- Brickell Key
- Downtown Miami
- Midtown Miami & Edgewater
- Miami Beach
- Coral Gables
- North Beach (NoBe)
- North Bay Village
- Surfside
- Bal Harbour
- Bay Harbor Islands
- Sunny Isles Beach
- North Miami
- Wynwood
- North Miami Beach (NMB)
- Aventura
- Fort Lauderdale
- Doral
- Hallandale Beach
- Hollywood
- Fisher Island
- Key Biscayne
- Coconut Grove
Have a Problem With Your Rental Condo?
Report It Directly to Miami Prime.
We'll review the issue, contact the appropriate person for approval, and help coordinate the next steps.
You Report It. We Help Get It Handled.
SUBMIT A WORK ORDERNo payment is required to submit a work order. Services requiring payment will not proceed until the appropriate authorization and payment arrangements are confirmed.
IMPORTANT EMERGENCY INFORMATION
Miami Prime Tenant Care is not an emergency response service. For fires, medical emergencies, gas odors, major flooding, immediate danger, or other life-safety emergencies, contact 911, your condo building's security or management, and the appropriate emergency service immediately. Do not wait for a Tenant Care work order response in a life-safety emergency.